Avid Practice

avidpractice.com·www.avidpractice.com·LinkedIn·Google Maps

▸ Maturity

Tier B

▸ Rating

4.8

18 reviews

▸ Headcount

▸ Founded

2002

13y domain

▸About

Managed IT And Cybersecurity Services - Avid Practice

HQ: 1421 Clarkview Rd Ste 105, Baltimore, MD 21209 · Map ▸
Phone: +1 443-386-4445
Industry: Information Technology

▸Website snapshot

View live ▸

▸Firmographics

MSP type: MSP
Industry: Information Technology
Ownership: Independent
Revenue: $1M - $5M
Total funding: —
Employees: 7
Growth 12m: -13%
Growth 24m: -13%
Hiring now: No
Footprint: Regional· MD, WA
HQ: 1421 Clarkview Rd Ste 105, Baltimore, MD 21209
Locations: 1
Phone: +1 443-386-4445
Domain registered: 6/1/2013
Web platform: WordPress
Email provider: Microsoft 365

▸Positioning

▸ Verticals

FinanceHealthcareLegalManufacturingNonprofit

▸ Service mix

Backup DrCloud MigrationCo Managed ITCybersecurityMicrosoft 365

▸Maturity score breakdown

54Bof maturity score

Classification20
Verified Email8
Verticals6
Size4
Decision Makers4
Service Breadth4
Footprint3
Reviews Volume3
Market Centrality3
Revenue2
Marketing Site2

▸Reputation timeline

▸ Rating

4.8

▸ Reviews

▸ Rating distribution

sample of 5 / 18

5★4
4★0
3★0
2★0
1★1

▸Voice of customer

Mixed

Avid Practice receives strong praise for their technical expertise and customer service when engaged, but one significant negative review highlights critical failures in follow-through and post-sales communication.

▸ What customers praise

✓Responsive and reliable support staff
✓Expert team solving problems efficiently
✓Professional and knowledgeable service

▸ Top complaints

No follow-up after initial consultation
Lack of communication post-proposal

▸Google reviews

Showing 5 of 18 · avg 4.8★

▲ 4 positive (4–5★)◆ 0 neutral (3★)▼ 1 negative (1–2★)

▸ Praise · positive reviews

Chase Rynd5/1/2024
★★★★★5.0
I have been a more than satisfied client for many years. They are highly professional, responsive, knowledgable, congenial and just fun to work with, even when I am stressed out about technology. I highly recommend them.
Reb Cran8/2/2022
★★★★★5.0
Shawn is so easy to work with, the Avid team is expert. They solved all of our problems without aggravation and helped us to implement more efficient work algorithms that we hadn’t even thought of. Highly recommended!
R Mull9/28/2020
★★★★★5.0
My employer uses Avid Practice and I have nothing but positive things to say about them. Jim was reliable, responsive, and incredibly helpful. Their services are invaluable, especially as my work has transition to a more virtual platform. Best customer service you could ask for, 10/10 would recommend!!
Gabe Seiden6/29/2020
★★★★★5.0
I highly recommend Avid Practice to any business looking for managed IT support and services. Shawn Levin and his team are professional, attentive, caring technology experts who will do everything in their power to make your business shine. I have hired Avid Practice for a variety of IT projects including cyber security, data backup, disaster recovery, website hosting, network security, and web presence management. I am very pleased.

▸ Complaints · negative reviews

Kelly Fischer9/17/2021
★★★★★1.0
We had high expectations after talking with Jim on the phone and meeting with Shawn in person. We spent several hours discussing ways to streamline our business, update our technology and improve overall efficiency of our local Baltimore business. Shawn appeared knowledgeable and professional and had what sounded to be a good ideas and recommendations. We were promised a proposal and assured that this company could meet our needs. Unfortunately there was absolutely no follow through. After not hearing from anyone for over a month, we reached out by email to follow up and still nothing. I guess this company can talk the talk… But it stops there. Save yourself the time and disappointment and seek out a true professional.