Report · intrust-it.com
Intrust IT logo

Intrust IT

A
Maturity
99
Tier A
Rating
5.0
114 reviews
Headcount
78
1.4%6m
Founded
1992
26y domain

About

Intrust IT is a Cincinnati-based IT managed services provider founded in 1992 by Tim Rettig. The company specializes in IT support and cybersecurity for small and medium-sized businesses that do not have in-house IT departments. With a focus on transparency, Intrust IT shares its financials with employees, fostering a client-centered culture. The company operates primarily in the greater Cincinnati area, with services extending to Dayton and Columbus, Ohio. As a 30% employee-owned company since 2019, Intrust IT promotes an ownership mentality among its staff, contributing to low turnover rates and a strong commitment to client service. The company has received recognition for its workplace culture, including being named to Inc. Magazine's Best Workplaces List and maintaining a high customer satisfaction rating. Intrust IT offers managed IT services, including outsourced IT infrastructure and cybersecurity solutions, emphasizing responsiveness, reliability, and forward-thinking advice to build long-term relationships with clients.

HQ
9850 Redhill Dr, Cincinnati, OH 45242 · Map ▸

Website snapshot

Intrust IT homepage

Firmographics

MSP type
MSP
Ownership
Independent
Revenue
$5M - $10M
Total funding
· Merger / Acquisition
Employees
78
Growth 12m
0%
Growth 24m
-1.4%
Hiring now
Yes · — roles
Footprint
Regional· MD, OH, TN, WA
HQ
9850 Redhill Dr, Cincinnati, OH 45242
Locations
3
Phone
+1 513-469-6500
Domain registered
4/28/2000
Web platform
Hubspot Cms
Email provider
Microsoft 365
NAICS
541512, 541513

Positioning

Verticals
ConstructionGovernmentHealthcareManufacturingNonprofit
Service mix
Backup DrCloud MigrationCo Managed ITComplianceCybersecurityMicrosoft 365
Certifications
CMMC
Tech stack
Microsoft Exchange OnlineMicrosoft Active Directory Federation ServicesSlackMicrosoft 365Apple MacosWp EngineCloudflare DNSChargebeeHubSpotCloudflare HostingRemoteMicrosoft Email ProvidersMicrosoft OnedriveCloudflare CdnAzure Active Directory B2CReactMicrosoft Windows Server 2012OutlookMicrosoft SharepointSophosMicrosoft ExchangeOffice365Microsoft Teams RoomsApple Business ManagerMicrosoft Advanced Group Policy ManagementConnectWiseSecured Mvc Forum On Windows 2012 R2Google Search CentralMicrosoft 365 Apps & ServicesGoogle Search ConsoleCloudflareMicrosoft Office 365Apple School ManagerAIMicrosoft Onedrive For BusinessCisco Webex Teams
Keywords
HardwareVirus Malware Spyware Spam ProtectionConsulting Project ServicesNetwork Amp Security AssessmentsSupplemental IT SupportCloud ServicesCyber SecurityRemote MonitoringSoftwareNetworkingConsulting Amp Project ServicesBackup Disaster RecoveryRemote HelpdeskTechnologyNetwork Security AssessmentsIT SupportComplete IT SupportCybersecurityData Backup RecoveryBackup Amp Disaster RecoveryIT Services & IT ConsultingAI Implementation RoadmapSecurity AutomationData ProtectionPhishing PreventionPassword ManagementCybersecurity ProtectionCyber Security EssentialsBusiness IT StrategyEnterprise Password ManagementScap Compliant Vulnerability AssessmentIT Support PlansIT ConsultingIT ProjectsCloud MigrationRansomware ResponseRansomware GuaranteeRisk ManagementIT Asset ManagementNonprofitNetwork SecurityRansomware ProtectionCloud SecurityProactive MonitoringDisaster RecoveryRemote Monitoring And Management (rmm)Business ContinuityFinanceVendor ManagementIT InfrastructureInformation TechnologyServicesManufacturingManaged ServicesManaged Security ServicesCompliance AssessmentsMicrosoft 365 Security ChecklistIT Support ChecklistHelp Desk SupportManaged IT SupportHealthcareData BackupAI SolutionsCybersecurity Maturity Matrix (csmm)Cloud ComputingTeams SetupBusiness ServicesEndpoint ProtectionAI Solutions RoadmapManaged IT ServicesGovernmentSecurity Operations Center (soc)B2BCybersecurity ServicesVulnerability AssessmentMicrosoft 365 SupportConsultingCustom IT ProjectsMicrosoft 365 MigrationsAdvanced Endpoint Detection And Response (edr)Microsoft Intune DeploymentThreat DetectionComputer Systems Design And Related ServicesIT Infrastructure ManagementNon ProfitEnterprise SoftwareEnterprisesComputer SoftwareInformation Technology & ServicesComputer & Network SecurityManagement ConsultingFinancial ServicesMechanical Or Industrial EngineeringHealth CareHealth, Wellness & FitnessHospital & Health CareNonprofit Organization Management

Maturity score breakdown

99Aof maturity score
  • Classification20
  • Size18
  • Tech Stack9
  • Verified Email8
  • Verticals6
  • Certifications5
  • Reviews Volume5
  • Market Centrality5
  • Hiring4
  • SEO Presence4
  • Decision Makers4
  • Service Breadth4
  • Footprint3
  • Revenue2
  • Marketing Site2

Team by department

62 people across 10 departments
  • Information Technology20
  • Engineering10
  • Operations8
  • Sales6
  • Support5
  • Finance4
  • Business Development4
  • Human Resources3
  • Consulting1
  • Administrative1

Reputation timeline

Rating
5.0
Reviews
114
Rating distribution
sample of 5 / 114
  • 5★5
  • 4★0
  • 3★0
  • 2★0
  • 1★0

Voice of customer

Positive

InTrust IT Services receives universal praise for responsive, friendly support staff who solve problems efficiently while treating customers with respect and consideration.

What customers praise
  • Quick response times and problem resolution
  • Friendly, professional, and patient staff
  • Personalized solutions considering long-term needs

Google reviews

Showing 5 of 114 · avg 5.0
5 positive (4–5★)0 neutral (3★)0 negative (1–2★)
Praise · positive reviews
  • Ellen Kessler2/17/2025
    ★★★★★5.0

    Love using InTrust - super quick to respond and always kind. Most recently Jake helped me come to a best solution. He informed me what my options were and helped me work through what would work best for our organization both short-term and long-term. Highly recommend InTrust to small organizations like ours who don't necessarily need a full-time IT employee staff person.

  • SE H2/17/2025
    ★★★★★5.0

    Each time I have worked with InTrust, I have had a great experience. They are thorough and considerate and solve my problem as quickly as possible. Thanks so much!

  • Michelle Rockwell3/18/2022
    ★★★★★5.0

    Jason helped me get my password issue fixed immediately, thus I was able to get back to responding to my client's requests quickly after being locked out of my computer through Microsoft. He was so helpful, and very easy to work with. I highly recommend his company for your IT needs!

  • Steve McGrinder2/25/2022
    ★★★★★5.0

    Always willing to help in a timely and friendly manner. Everyone goes out of there way to be helpful. If someone isn't able to solve an issue, follow up from a higher end tech isn't far behind. Unlike some IT firms, we are never left feeling stupid for not knowing something. I would prefer to never have to call for help, but when I do, it is ALWAYS a good experience. Grateful to be working with a company that understands the "People" behing the "Business."

  • Stacy Adams4/12/2021
    ★★★★★5.0

    Jason was excellent! He made a house call to one of our doctors homes to set up a new workstation for him to be able to work from home. He was very professional, informative and friendly. Highly recommend this company for your IT needs!

Complaints · negative reviews
None in sample.

SEO signal

as of 7/8/2026
Semrush rank
939,928
Organic kw
1,601
Organic traffic
1,200
Traffic value / mo
$12K
Paid kw
0
Ranking profile
  • Top 313
  • 4–103
  • 11–201
  • 21–502
  • 51–1000
Top 3
13
Top 10
16
Avg position
5.6
Total demand / mo
48,150
Branded vs non-branded
1 branded · 18 non-branded
Top ranking keywords
KeywordPosVolume
what is 2fa2327,100
factor auth3014,800
chrome vs edge141,900
managed it services cincinnati1880
it support packages6390
who is the ceo of tim.it7320
cincinnati managed services2320
managed services cincinnati2320
it company cincinnati6320
intrust itbrand1320
cincinnati managed it services3260
it managed services cincinnati2210
managed service provider cincinnati2210
cybersecurity services cincinnati1210
managed it cincinnati2210
managed it services in cincinnati2170
types of computer security1110
it support dayton ohio150
categories of computer security150

Local MSPs · Cincinnati

Top 12 by maturity

Decision-makers · 9

Billy Carter
Sr. Enterprise Account Executive· Senior
LinkedIn ▸
Chad Adams
President· Head
LinkedIn ▸
Charles Savage
Certified Systems Engineer
LinkedIn ▸
Clint Holden
Network Systems Engineer· Entry
LinkedIn ▸
Dave Hatter
Cybersecurity and Compliance Consultant
LinkedIn ▸
JD Smith
Director of AI Enablement· VP Director
LinkedIn ▸
Kyler Starkey
System Engineer· Entry
LinkedIn ▸
Lauren Lewis
Administrative Assistant· Entry
LinkedIn ▸
Ricky Phipps
Chief Executive Officer· C Suite
Scottsdale, Arizona
LinkedIn ▸

Last seen 7/6/2026 · signal integrity nominal