Report · reliabletechnology.co
Trusted IT Company logo

Trusted IT Company

A
Maturity
100
Tier A
Rating
5.0
124 reviews
Headcount
22
22%6m
Founded
2007

About

Reliable Technology Services, Inc delivers proactive maintenance services through our flat-rate IT Support Service. Designed to reduce your costs, increase your profits and mitigate your business risks. We partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology. Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals. In today's high-tech world, more and more organizations seek IT consulting help in order to keep up with technology demands of 21st century. RTS has proven that our Start-to-Finish approach is the only way to go. That is why all of our solutions are going to be implemented and trained on by our experienced engineers, leaving your staff more productive with better tools and more efficient environment. Our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true partner should.

HQ
9515 Deereco Rd #610, Timonium, MD 21093 · Map ▸

Website snapshot

Trusted IT Company homepage

Firmographics

MSP type
MSP
Ownership
Independent
Revenue
$20M - $50M
Total funding
Employees
22
Growth 12m
22%
Growth 24m
22%
Hiring now
No
Footprint
National· LA, MD, PA, VA, WA
HQ
9515 Deereco Rd #610, Timonium, MD 21093
Locations
1
Phone
+1 410-828-0060
Web platform
WordPress
Email provider
Microsoft 365
NAICS
541513, 541512

Positioning

Verticals
Healthcare
Service mix
Backup DrComplianceCybersecurityMicrosoft 365Vcio
Certifications
MSP 501
Tech stack
Wordpress.orgMobile FriendlyFacebook Login (connect)Facebook Custom AudiencesRecaptchaRemoteGravity FormsGoogle Tag ManagerMicrosoft Office 365AutotaskRackspace MailgunSendgridOutlookFacebook WidgetBootstrap FrameworkConstant ContactMailchimp Spf
Keywords
IT ConsultingServerdesktop SupportNetwork Design ImplementationMicrosoft Technologies SpecialistMicrosoft Windows Server All VersionsMicrosoft Exchange Server All VersionsDisaster Recovery SpecialistIT Services & IT ConsultingIT Project ManagementIT StrategyIT MaintenanceIT Vendor ManagementCybersecurityIT Process AutomationIndustry Specific IT SolutionsCloud ComputingScalable SolutionsIT InfrastructureIT Regulatory ComplianceIT Service ProviderProactive ApproachHIPAA CompliancePCI Dss ComplianceIT Consulting ServicesCloud SecurityIT ManagementData BackupIT Infrastructure DesignManaged Services ProviderResource FlexibleIT OutsourcingIT Operational ExcellenceRisk ManagementTechnology StrategyIT System IntegrationOperational EfficiencyHelpdesk SupportConsultingIT SolutionsNetwork ManagementServicesIT Support For SmbsRemote MonitoringIT Security AuditsIT MonitoringInformation Technology And ServicesIT Risk ManagementIT Infrastructure MonitoringIT Service ScalabilityIT Incident ResponseIT System DeploymentTechnology ConsultingManaged IT ServicesIT Vendor PartnershipsB2BIT Asset ManagementIT SupportManaged Service ProvidersData ProtectionCyber Threat PreventionBusiness Technology ConsultingDisaster RecoveryRemote SupportIndustry RecognitionComputer Systems Design And Related ServicesGDPR ComplianceSecurity ComplianceNetwork SecurityTop MSP WorldwideIT SecurityIT Security ComplianceCustom SolutionsClient EngagementProject ManagementBusiness ContinuityIT Policy DevelopmentHealthcareFinanceInformation Technology & ServicesManagement ConsultingEnterprise SoftwareEnterprisesComputer SoftwareOutsourcing/offshoringComputer & Network SecurityProductivityHealth CareHealth, Wellness & FitnessHospital & Health CareFinancial Services

Maturity score breakdown

100Aof maturity score
  • Classification20
  • Size14
  • Growth12
  • Tech Stack9
  • Verified Email8
  • Footprint5
  • Certifications5
  • Reviews Volume5
  • Market Centrality5
  • Revenue4
  • Decision Makers4
  • Service Breadth4
  • Verticals3
  • SEO Presence2
  • Marketing Site2

Team by department

25 people across 7 departments
  • Support8
  • Information Technology8
  • Business Development4
  • Engineering2
  • Sales1
  • Education1
  • Consulting1

Reputation timeline

Rating
5.0
Reviews
124
Rating distribution
sample of 5 / 124
  • 5★5
  • 4★0
  • 3★0
  • 2★0
  • 1★0

Voice of customer

Positive

All customers praise RTS for exceptional service quality, with consistently fast resolutions, knowledgeable staff, and excellent follow-up care.

What customers praise
  • Quick response and fast issue resolution
  • Knowledgeable and courteous technicians
  • Thorough follow-up to ensure problems don't recur

Google reviews

Showing 5 of 124 · avg 5.0
5 positive (4–5★)0 neutral (3★)0 negative (1–2★)
Praise · positive reviews
  • Sheilah Kast3/2/2026
    ★★★★★5.0

    Khalil at RTS called me back quickly .. listened to my somewhat jumbled description of the problem .. assessed what I needed .. took the time and steps to solve the issue… and answered every question. Thumbs up!

  • Jaimie Lynn2/25/2026
    ★★★★★5.0

    Alex is very pleasant and helpful. He is accommodating and makes sure that any issue is thoroughly addressed and completed!

  • Elmer Lacson2/12/2026
    ★★★★★5.0

    Hi Alex, I really want to commend you for your quick action. Fixing the issue within 2 minutes was outstanding and greatly appreciated. Thank you for your efficiency and support

  • Lisa Powers1/27/2026
    ★★★★★5.0

    RTS is able to resolve my company email/IT issues wihtin 1 call, everytime. Very good service.

  • Arthur Balin12/12/2025
    ★★★★★5.0

    Love working with RTS! My IT issues are addressed fast by knowledgeable techs who ara e always courteous. Also love how they follow up after the problem was fixed to make sure it does not persist!

Complaints · negative reviews
None in sample.

SEO signal

as of 7/8/2026
Semrush rank
1,229,761
Organic kw
436
Organic traffic
801
Traffic value / mo
$6K
Paid kw
0
Ranking profile
  • Top 315
  • 4–105
  • 11–200
  • 21–500
  • 51–1000
Top 3
15
Top 10
20
Avg position
2.9
Total demand / mo
5,090
Branded vs non-branded
1 branded · 19 non-branded
Top ranking keywords
KeywordPosVolume
managed it services maryland2590
managed it services baltimore1480
it support baltimore9480
baltimore it support9390
it services baltimore6390
managed it services baltimore md2320
managed it services in baltimore1260
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it services for property management6260
why are smishing attacks particularly effective2260
it company baltimorebrand1210
managed services provider baltimore2210
baltimore managed services1170
it consulting baltimore2170
it support services baltimore4140
managed services baltimore1140
reliable technology1110
it managed services maryland390
managed services providers baltimore290
managed it security services baltimore md170

Local MSPs · Lutherville-Timonium

Top 3 by maturity

Decision-makers · 10

Armando Branco
Technical Support Specialist· Entry
LinkedIn ▸
Charles Kolker
System Administrator· Manager
LinkedIn ▸
Dishon Ashburne
Jr. Helpdesk Support Technician· Entry
LinkedIn ▸
José Barriga
Service Desk Analyst
LinkedIn ▸
Kyle Casey
Director of Client Success· Director
LinkedIn ▸
Luis Barriga
Service Desk Analyst· Entry
LinkedIn ▸
Matt Prokop
Information Technology System Technician· Entry
LinkedIn ▸
Michael Yudovin
CTO· C Suite
LinkedIn ▸
Marat Kuramshin
Information Technology Engineer· Entry
LinkedIn ▸
Sean Durbin
Help Desk Technician· Entry
LinkedIn ▸

Last seen 7/6/2026 · signal integrity nominal