Report · computerinnovations.net
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Computer Innovations

B
Maturity
60
Tier B
Rating
4.7
235 reviews
Headcount
24
Founded
1997

About

Springfield’s Local Computer Store with World Class Products and Services

HQ
308 E Republic Rd, Springfield, MO 65807 · Map ▸

Website snapshot

Computer Innovations homepage

Firmographics

MSP type
MSP
Ownership
Independent
Revenue
$5M - $10M
Total funding
Employees
24
Growth 12m
17%
Growth 24m
17%
Hiring now
No
Footprint
Local· MO
HQ
308 E Republic Rd, Springfield, MO 65807
Locations
1
Phone
+1 417-882-7788
Web platform
WordPress

Positioning

Maturity score breakdown

60Bof maturity score
  • Classification20
  • Size14
  • Growth12
  • Reviews Volume5
  • Decision Makers4
  • SEO Presence2
  • Marketing Site2
  • Market Centrality1

Reputation timeline

Rating
4.7
Reviews
235
Rating distribution
sample of 5 / 235
  • 5★4
  • 4★0
  • 3★0
  • 2★0
  • 1★1

Voice of customer

Mixed

Computer Innovations receives strong praise for knowledgeable staff and personalized service, but one customer experienced severe delays, alleged deception about hardware requirements, and subpar workmanship.

What customers praise
  • Knowledgeable and patient staff who explain clearly
  • Fast service and fair pricing
  • Goes above and beyond, including after-hours support
Top complaints
  • Extremely long turnaround time (nearly 2 months)
  • Misled about CPU compatibility and motherboard necessity
  • Poor workmanship (PC not dusted after repair)

Google reviews

Showing 5 of 235 · avg 4.7
4 positive (4–5★)0 neutral (3★)1 negative (1–2★)
Praise · positive reviews
  • Suzanne Laird5/20/2026
    ★★★★★5.0

    John was patient and amazingly knowledgeable and professional. I recommend this company to anyone struggling with IT concerns. Don’t wait several months like I did. Save yourself the frustration and grief as these guys are reasonably priced and excellent at what they do for their customers.

  • Stephanie Riffe5/15/2026
    ★★★★★5.0

    Absolutely amazing experience at Computer Innovations! The customer service was top-notch from the moment I walked in. They were incredibly knowledgeable, honest, and patient while helping me with my computer issues and explaining everything in a way I could actually understand, and when it comes to tech stuff, for me , this is no small feat . Their turnaround time was fast, pricing was fair, and they genuinely care about their customers instead of just trying to make a sale. The store itself has a great selection of tech products and accessories, and the staff , namely Chad , goes above and beyond to help you find exactly what you need.He even stayed to help us after hours, so we would be up and going , to ensure our business ran fluid . It’s hard to find a tech service company you can truly trust these days, but Computer Innovations definitely earned my business for the long haul. Highly recommend to anyone needing computer repair, tech support, or quality electronics. Five stars all the way! ⭐⭐⭐⭐⭐

  • JUDY SMITH3/26/2026
    ★★★★★5.0

    I found them professional, personable, competent and affordable. I had clicked on a site and our computer became infected with a trojan virus. The IT guys at Computer Innovations explained what had happened, what they had done, put my mind at ease, all in terms I could understand. They patiently listened to all my questions and answered them completely. For anything regarding computers, they will be my first choice. Thank You, Computer Innovations!

  • Kassie Seyer1/17/2026
    ★★★★★5.0

    Thank you Chad GPT! I have worked with this company many times when my macbook was on the fritz and they have been great to help me out. My computer got stuck in the update last night and I brought it in with 30 minutes until they closed and Chad was able to help me restore my computer without much trouble. Earlier last year they helped me recover my entire hard drive when the computer got stuck in the boot up process and I am so grateful to them for their experience and patience for someone who isn't computer savvy. And they are local! Always love to support local businesses.

Complaints · negative reviews
  • Colby1/26/2026
    ★★★★1.0

    This is the most I have ever been run about by a business. I was having issues with some storage on my PC so I decided to take it somewhere to get some new storage drives along with a new CPU since it would already be worked on. They informed me that they don't order Intel CPUs (which is what I have) and that if I wanted one it would have to be a Ryzen. I was initially fine with this and I told them as long as it doesn't mean I have to change my mother board because at that point I may as well buy a new computer for how expensive if it would be and they assured me I wouldn't. I brought my PC in on December 1st to get it repaired and I understood with holidays it would take a while for the parts but I didn't get my PC back until January 26th. Almost 2 months for some simple installs. About a week before I picked it up the tech gave me a call saying that I would need a new mother board and in total it would cost me $1000 for all the repairs. But since I had been so patient he would knock off $50 of the $200 instalation fee of the mother board. Which is utterly ridiculous. In the end I told them to just ignore the CPU upgrade and finish the storage. As I picked it up I even noticed that they had not even dusted out my PC which is typically customary since they have it open and reduces chances of dust getting clogged in areas they are working on. Tldr: Took way to long and the techs blatantly lied to me (or kept that information out to scam me) about the upgrades that I had requested.

SEO signal

as of 7/9/2026
Semrush rank
3,192,251
Organic kw
335
Organic traffic
140
Traffic value / mo
$233
Paid kw
0

Local MSPs · Springfield

Top 12 by maturity

Decision-makers · 1

gaurav b
Director· Director
LinkedIn ▸

Last seen 7/6/2026 · signal integrity nominal