SumnerOne

Leased a copier / scanner / fax from them and their predecessor (Corporate Business Systems) for almost 15 years. Started out fine, relatively prompt technical service, no real complaints. When I closed my office and told them to come pick up the machine, was told I would have to pay them to pick it up, or I could bring it to them. Told them that I could not bring it to them and wasn't paying for them to pick it up (after 14 years of uninterrupted monthly payments). No response. Told them again the same thing, they responded by regurgitating to me that I could pay to pick it up, or I could bring it to them. At this point, the property was under contract, and I told them after closing I would not be responsible for the machine, and they could deal with the new owners. They picked up the machine at the last minute. After going through this hassle at the end of the lease, I regret not switching to a competitor several years ago when I had the chance. If not for this situation, I would have had a positive review. Their stubborn insistence on getting what they wanted blew 15 years of goodwill. Cannot recommend them for any services due to this.

Had a part go bad in my machine the tech was here for 1h 24 minutes total and had to make to 2 trips since he had to order a part. Parts were $296.26 and charged me $530 for labor so I have $850.26 after taxes to replace a fuser and some tray rollers. Crazy this company isn’t ethical when it comes to charging a realistic amount for their services. I will be holding Sumner accountable if I have future problems with this machine warranty wise and will not do business with this company again. Good luck making it with this type of price gouging