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Report · goptg.com

Palmetto Technology Group

goptg.com·www.goptg.com·LinkedIn·Twitter·Facebook·Google Maps

▸ Maturity

Tier B

▸ Rating

4.9

114 reviews

▸ Headcount

5.7%6m

▸ Founded

2007

11y domain

▸About

Palmetto Technology Group (PTG) is a privately held IT and managed services provider based in Greenville, South Carolina. Founded in 2007 by Reed Wilson, PTG focuses on delivering comprehensive technology solutions to small and mid-sized businesses (SMBs) across the southeastern United States. The company has earned recognition as a Microsoft Gold Partner and is a member of the Microsoft Cloud Champions Club, showcasing its expertise in cloud solutions and IT services. PTG offers a range of services, including managed IT support, cloud solutions, cybersecurity, and IT consulting. Their team provides ongoing IT support, endpoint security, and data management, ensuring businesses can operate efficiently and securely. With a commitment to maximizing communication, productivity, and security, PTG positions itself as a valuable partner for organizations looking to enhance their technology infrastructure without the need for a full in-house IT team. The company has been recognized as one of the "Best Places to Work in South Carolina" and has been included in the Channel Futures MSP 501 list of elite managed service providers since 2014.

HQ: 50 International Dr Bldg 4 suite 200, Greenville, SC 29615 · Map ▸
Phone: +1 864-552-1291

▸Website snapshot

View live ▸

▸Firmographics

MSP type: MSP
Ownership: Independent
Revenue: $20M - $50M
Total funding: —
Employees: 50
Growth 12m: -9.7%
Growth 24m: -3.4%
Hiring now: Yes · — roles
Footprint: Local· SC
HQ: 50 International Dr Bldg 4 suite 200, Greenville, SC 29615
Locations: 1
Phone: +1 864-552-1291
Domain registered: 7/13/2015
Web platform: Hubspot Cms
Email provider: Microsoft 365
NAICS: 541513, 541512

▸Positioning

▸ Verticals

Healthcare

▸ Service mix

ComplianceCybersecurityMicrosoft 365

▸ Tech stack

KubernetesDatto Nas

Microsoft 365

Google CloudBrightgaugeMicrosoft Azure MonitorNagiosYoastMicrosoft Windows Server 2012Google MapsCrm+Red Hat Jboss Enterprise Soa PlatformMicrosoft PowershellAmazon AWS

ConnectWiseSolarwindsSage IntacctRssPythonGitJazzhrZoominfo SalesAWS AnalyticsTerraformWistiaGoogle AnalyticsCookie NoticeClarity SdmDatto RMMPuppetAmazon SesWindows ServerCreate React AppApple MacosWp RocketMicrosoft Email Providers

WordPressAzure Active DirectoryCloudflare CdnGoogle Tag ManagerFont AwesomeSendgridMicrosoft ClarityAnsibleMicrosoft SharepointAvananLinkedin Marketing SolutionsZoominfo DaasHello ElementorSalesforce Service CloudHttp/3

QuickbooksZoominfoSecured Mvc Forum On Windows 2012 R2Godaddy HostingElementorDoubleclick

YouTubeAzure Linux Virtual MachinesHubspot Marketing HubAmazon CloudfrontAmazon Simple Email Service (amazon Ses)Microsoft Hyper V Server

DattoPrimengAmazon Linux 2Microsoft Exchange Online

HubSpotPriority HintsReactTwilio Sendgrid Email API

OutlookCaptchaGoogle Font APIBbb Dynamic SealGoogle Analytics 4 (ga4)Apple Business ManagerMod Page SpeedRestRecaptchaAzure Analysis ServicesGravity FormsGoogle Search CentralGodaddy DomainsMicrosoft 365 Apps & Services

CloudflareApple School ManagerSoap MediaAIOpen GraphViewport Meta

VmwareWordpress.orgVuejs

SlackHstsLinkedin AdsRemoteSalesforce CRM AnalyticsUnixJenkinsImagesloadedJquery MigrateAWS Trusted AdvisorMicrosoft ExchangeSap Sales CloudMicroIT GlueMobile FriendlyFacebook Login (connect)Powerbi TilesMicrosoft Windows Server 2000Microsoft OfficeKinsta

SentinelOneJquerySendosoGoogle Search ConsoleBabelCitrix Hypervisor

▸ Keywords

Office 365SharepointOutsourced ITData SecurityCloud SolutionsIT SupportComputer RepairManaged IT ServicesLegal ITMedical ITManufacturing ITNon Profit ITAzureMicrosoft CloudMicrosoft 365Cloud MigrationsMicrosoft TeamsFractional CIO ServicesTechnology StrategyTechnology ConsultingSmall Business CybersecurityMicrosoft Office 365OnedriveCybersecurityData MigrationsIT Services & IT ConsultingMicrosoft Gold PartnerCybersecurity SolutionsIT Incident ResponseIT Support GreenvilleComputer Systems Design And Related ServicesData BackupIT Support ServicesMicrosoft 365 Partner Of The YearIT Project ManagementCybersecurity TrainingIT Compliance AuditsIT ConsultingRemote SupportSouth Carolina IT SupportEmployee Cybersecurity TrainingIT Support For SmbsCloud Based IT SupportBusiness TechnologyHelp Desk SupportIT Support SlasRemote Access SolutionsIT LicensingOperational EfficiencyBusiness ProductivityIT Support AutomationEndpoint SecurityZero Trust SecurityCloud StorageIT Risk MitigationIT Support Ticketing SystemDigital TransformationNetwork SecurityVendor ManagementRegional MSPCloud Security ComplianceCloud ComputingConsultingIT StrategyB2BIT Cost ControlCloud MigrationIT MonitoringIT Cost OptimizationDark Web SurveillanceInformation Technology And ServicesIT BudgetingIT Asset ManagementIT Infrastructure ModernizationRisk ManagementIT ComplianceEndpoint ProtectionIT Performance OptimizationCloud SecurityManaged ServicesDisaster RecoveryMicrosoft 365 ManagementIT TrainingIT Disaster Recovery PlanningIT AuditBusiness IntelligenceIT ServicesIT InfrastructureServicesManaged CybersecurityManaged IT SupportIT Network MonitoringIT Vendor SupportHelp DeskEmployee TrainingReal Time Network MonitoringEmail EncryptionRemote Work SolutionsIT Ticketing SystemPhishing Tests

▸Maturity score breakdown

73Bof maturity score

Classification20
Size14
Tech Stack9
Reviews Volume5
Hiring4
Revenue4
SEO Presence4
Decision Makers4
Verticals3
Service Breadth3
Marketing Site2
Market Centrality1

▸Team by department

56 people across 8 departments

Engineering22
Information Technology15
Support9
Sales5
Administrative2
Operations1
Human Resources1
Entrepreneurship1

▸Reputation timeline

▸ Rating

4.9

▸ Reviews

114

▸ Rating distribution

sample of 5 / 114

5★4
4★0
3★0
2★1
1★0

▸Voice of customer

Mixed

PTG has skilled, friendly technicians who provide excellent individual support, but systemic issues with after-hours response times and resolution speed undermine customer satisfaction.

▸ What customers praise

✓individual technicians highly professional and patient
✓quick customer support
✓exceptional problem-solving expertise

▸ Top complaints

slow after-hours response despite paying for 24/7 support
issues take days to resolve
outsourced call center avoids direct customer contact

▸Google reviews

Showing 5 of 114 · avg 4.9★

▲ 4 positive (4–5★)◆ 0 neutral (3★)▼ 1 negative (1–2★)

▸ Praise · positive reviews

C M5/4/2026
★★★★★5.0
Strongly recommend you work with them for your IT infrastructure and support needs! Charlie Michaels, CEO Sierra Global Management LLC
Da Mama Deez3/9/2026
★★★★★5.0
Chris was phenomenal on this project! With so many moving parts and task-specific nuances, he managed everything with exceptional professionalism and expertise. Thank you!
Elizabeth Rainbolt3/4/2026
★★★★★5.0
Excellent and quick customer support. I was very happy with my interaction with James.
Erika Conway5/14/2025
★★★★★5.0
Daniel Evans was very friendly from start to finish. He was on the phone with me and logged in to my computer for over an hour and never seemed frustrated or rushed. He was able to solve the problem when others could not and now I am finally able to access all of my files which makes my work day so much more productive. Thank you so much Dan!

▸ Complaints · negative reviews

Dan Barker4/7/2026
★★★★★2.0
We came to using PTG as they acquired our prior IT services provider. The transition has been difficult. The nature of our business requires 24 hour support and fast response. If you pay for that in your agreement that means you will get an auto-generated email and possibly someone to address your problem on Monday morning. Customer service is done via 3rd party call center and they do everything they can not to speak with you. Customer support personnel are generally pleasant, but even a basic email issue can take days to resolve and will require hours of your time as you work with them to resolve. I would not recommend you use PTG for your IT support needs.