Innovative Communication Systems
A▸About
ICS- IT, Voice & Video, also known as Innovative Communication Systems, is a family-owned IT services provider based in San Antonio, Texas. Founded in 1981, the company operates in Austin and Houston, focusing on office technology solutions that enhance productivity and provide strong returns on investment. With a team of 51 employees and an annual revenue of approximately $11 million, ICS emphasizes integrity and ethical practices in its client partnerships. The company offers a wide range of services, including managed IT services, VoIP business phone systems, video conferencing solutions, and data/voice cabling. Their service portfolio is divided into consulting, implementation, support and maintenance, training, and custom development. ICS also provides nationwide tech dispatches and installations for surveillance systems. They maintain affiliations with organizations such as the Better Business Bureau and the Chamber of Commerce, reflecting their commitment to quality service.
- HQ
- 10430 Gulfdale St, San Antonio, TX 78216 · Map ▸
- Phone
- +1 866-427-4722
▸Website snapshot
▸Firmographics
- MSP type
- MSP
- Ownership
- Independent
- Revenue
- Below $500k
- Total funding
- —
- Employees
- 50
- Growth 12m
- 5.9%
- Growth 24m
- -2.7%
- Hiring now
- Yes · — roles
- Footprint
- National· AK, HI, TX
- HQ
- 10430 Gulfdale St, San Antonio, TX 78216
- Locations
- 3
- Phone
- +1 866-427-4722
- Domain registered
- 7/4/1997
- Web platform
WordPress
- Email provider
Barracuda
- NAICS
- 541512, 517121, 541519
▸Positioning
Microsoft 365CopperWp EngineAvayaFormstackRemoteGoogle Tag ManagerBarracuda Spam FirewallReactHp PolyBarracuda Networks
OutlookFacebook WidgetMicrosoft ExchangeGoogle Font APIOffice365Barracuda Email Security ServiceMobile FriendlyLogitech Video ConferencingFacebook Login (connect)Facebook Custom AudiencesJquery 1.11.1Godaddy DomainsMicrosoft 365 Apps & ServicesGoogle Search ConsoleMicrosoft Office 365SharpspringCisco VOIPAI▸Maturity score breakdown
- Classification20
- Size14
- Certifications10
- Tech Stack9
- Verified Email8
- Growth7
- Verticals6
- Footprint5
- Reviews Volume5
- Market Centrality5
- Hiring4
- SEO Presence4
- Decision Makers4
- Service Breadth4
- Marketing Site2
▸Team by department
- Information Technology9
- Sales7
- Support6
- Engineering5
- Operations4
- Administrative4
- Finance1
- Business Development1
▸Reputation timeline
- 5★5
- 4★0
- 3★0
- 2★0
- 1★0
▸Voice of customer
All reviews praise ICS for exceptional technical support, friendly staff personalities, and quick problem-solving across various IT issues.
- ✓friendly and pleasant staff
- ✓quick response and fast issue resolution
- ✓knowledgeable and effective technical support
▸Google reviews
- A/C Technical Services4/1/2020★★★★★5.0
Derek is such a pleasure to work with. Great personality while I am having a melt down. Attentive, listens and takes prompt and accurate steps to assist in fixing my issues. Everyone at ICS is super nice and ready to always help!
- Veronica Morales2/26/2019★★★★★5.0
Chris was such a help to my many questions! His personality is positive and pretty funny. SO helpful when you’re frustrated and he was great with speed and solving the issues. He is very knowledgeable and quick to figuring things out. Thank you Chris!
- Chris Dixon2/13/2019★★★★★5.0
Chris Hudson has been working quickly and diligently on issues we had since our Website provider was held hostage by a hacker. With his help we have completed all of the tasks necessary to get back up and running in a short amount of time. Chris always responds to our problems quickly and professionally and we really appreciate it!
- Shari2/13/2019★★★★★5.0
ICS is always very helpful and always quick to fix any issues that we might have with our business computers and printers. Chris Hudson has been outstanding in his customer service and excellent is completing the fixes needed for my system.
- Kristen Coleman1/24/2019★★★★★5.0
Chris and Ashley are amazing!! I was having a really frustrating problem with my computer going in sleep mode every 60 seconds if I wasn't using it, and with their combined powers they were able to solve the mystery of why! They were both really friendly people to work with, and that means a lot to me. So thank you Chris and Ashley! Looking forward to the next time they can save the day!
▸SEO signal
- Top 313
- 4–102
- 11–200
- 21–504
- 51–1000
| Keyword | Pos | Volume |
|---|---|---|
| willowbrook mall | 24 | 49,500 |
| ics | 32 | 49,500 |
| integrated communication servicesbrand | 24 | 6,600 |
| mcallister park | 25 | 5,400 |
| it managed services san antonio | 3 | 320 |
| managed service provider san antonio | 5 | 320 |
| san antonio managed it services | 4 | 210 |
| ics houston | 3 | 210 |
| it outsourcing services san antonio | 1 | 140 |
| it services for nonprofit in houston | 3 | 110 |
| helpdesk service austin | 1 | 110 |
| ics san antonio | 1 | 90 |
| help desk service austin | 1 | 90 |
| ics houston tx | 2 | 90 |
| ics com | 3 | 90 |
| ics communicationsbrand | 2 | 70 |
| ics it | 1 | 70 |
| it services mobile | 1 | 70 |
| phone systems san antoniobrand | 1 | 50 |
▸Local MSPs · San Antonio
CyberFortresscyberfortress.comScore 100A4.0★ · 489
DOCUmationmation.comScore 96A4.9★ · 699240
Simplicitvelonexit.comScore 95A5.0★ · 1262
Silotech Group, Incsilotechgroup.comScore 91A4.3★ · 15190
Prescriptive Data Solutionsprescriptive.solutionsScore 90A5.0★ · 251
Resonant Technologiesresonanttechnologypartners.comScore 90A4.9★ · 1330
Knight Office Solutionsknightoffice.comScore 88A3.9★ · 7120
TechSage Solutionstechsagesolutions.comScore 86A5.0★ · 4210
Internet Contrastsgetsecuretech.comScore 85A5.0★ · 13939
Varay Managed ITvaray.comScore 82A3.9★ · 913
SUURV Technologiessuurv.comScore 81A5.0★ · 4417
RX-Techrx-tech.comScore 80A4.7★ · 23150