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Report · rx-tech.com

RX-Tech

rx-tech.com·www.rx-tech.com·LinkedIn·Twitter·Facebook·Google Maps

▸ Maturity

Tier A

▸ Rating

4.7

23 reviews

▸ Headcount

150

0%6m

▸ Founded

1995

29y domain

▸About

Rx Technology is a family-owned IT services and consulting firm based in San Antonio, Texas. Founded in 1995, the company focuses on providing comprehensive IT managed services, security solutions, and infrastructure support to local businesses. With a commitment to integrity and client relationships, Rx Technology has grown significantly while serving the greater San Antonio area, including Austin and New Braunfels. The company offers a wide range of services, including IT managed services, managed security services, physical security and surveillance, fire and life safety systems, and infrastructure services. They also provide additional solutions such as VoIP phone systems, data backup, disaster recovery, and cloud-based servers. Rx Technology targets various sectors, including education, medical, federal, retail, financial, and hospitality, ensuring tailored support for diverse client needs.

HQ: 14220 Northbrook Dr Ste. 500, San Antonio, TX 78232 · Map ▸
Phone: +1 210-828-6081

▸Website snapshot

View live ▸

▸Firmographics

MSP type: MSP
Ownership: Independent
Revenue: Below $500k
Total funding: —· Debt Financing
Employees: 150
Growth 12m: 0%
Growth 24m: -11%
Hiring now: No
Footprint: Local· TX
HQ: 14220 Northbrook Dr Ste. 500, San Antonio, TX 78232
Locations: 1
Phone: +1 210-828-6081
Domain registered: 12/15/1997
Web platform: WordPress
NAICS: 541512, 541513

▸Positioning

▸ Verticals

ConstructionHealthcare

▸ Service mix

Backup DrComplianceVOIP Ucaas

▸ Certifications

HIPAA CompliantPCI

▸ Tech stack

Viewport MetaWordpress.orgGoogle Analytics 4 (ga4)Mobile FriendlyRecaptchaRemoteVisual Composer

WordPressGoogle Search ConsoleGoogle Tag ManagerJetpack

YouTubeAIAgile CRMRollworks Account Based PlatformGravatarGaugesNginxGoogle Font API

▸ Keywords

Disaster RecoveryHIPAA Compliance & MonitoringSecurityManaged Security ServicesStructured CablingCybersecurityComplete DataManaged ITIT SupportHelp DeskEquipment SalesNetwork SecurityCloud ServicesIT Consulting & StrategyFire & IT SolutionsPCI Compliance & MonitoringAccess Control SystemsVideo SurveillanceLow Voltage SolutionsM365 MigrationsIT Services & IT ConsultingSecurity And ComplianceNetwork MonitoringIT InfrastructureIT Support SolutionsBicsi Certified IT ConstructionBicsi CertifiedServer AdministrationServicesBusiness IntelligenceSecurity And SurveillanceIT Construction Project ManagementNetwork TroubleshootingIT Compliance ConsultingIT ManagementData AnalyticsIT OptimizationBusiness ContinuitySecure Network DesignB2BServer ManagementComputer Systems Design And Related ServicesIT Compliance ServicesCyber Threat ProtectionIT Project ManagementHIPAA ComplianceHIPAA Compliant IT SolutionsIT ServicesIT Infrastructure PlanningIT Support CompaniesPCI ComplianceData Backup And RecoveryConstructionIT Disaster PreparednessProactive Network ManagementMicrosoft Exchange SupportHealthcare ITMicrosoft Exchange ManagementIT Network Upgrade ServicesAccess ControlPCI Dss Security SystemsIT ConsultingIT System OptimizationNetwork PlanningIT Project ConsultingNetwork Infrastructure DesignNetwork Cabling DesignIT Infrastructure ModernizationManaged IT ServicesMunicipal IT SupportRemote SupportHealthcare IT SupportConsultingIT Consulting ServicesConstruction ConsultingIT Security And Compliance SolutionsIT System IntegrationConstruction ManagementIT ComplianceNetwork InfrastructureHIPAA SecurityFirewall ManagementIT SolutionsIT Disaster RecoveryCustom Network SolutionsIT Network TroubleshootingIT Security Risk AssessmentIT Infrastructure SupportRemote IT SupportSystem IntegrationPCI Dss ComplianceIT Infrastructure DesignPublic Sector IT ServicesIT Infrastructure CertificationIT Network Security SolutionsIT MaintenanceNetwork Design For HealthcareOperational EfficiencyIT Support For SmbsCloud Solutions

▸Maturity score breakdown

80Aof maturity score

Classification20
Size18
Certifications10
Tech Stack9
Verticals6
Decision Makers4
Reviews Volume3
Service Breadth3
Market Centrality3
SEO Presence2
Marketing Site2

▸Team by department

44 people across 12 departments

Information Technology15
Sales6
Engineering5
Support4
Finance3
Operations3
Arts And Design2
Business Development2
Marketing1
Accounting1
Consulting1
Data Science1

▸Reputation timeline

▸ Rating

4.7

▸ Reviews

▸ Rating distribution

sample of 5 / 23

5★4
4★0
3★0
2★0
1★1

▸Voice of customer

Mixed

RX Technology receives strong praise for expertise, responsiveness, and customer service from most clients, but one customer reported consistently delayed helpdesk responses and inadequate technical troubleshooting.

▸ What customers praise

✓friendly and professional team
✓fast expert service and fair pricing
✓proactive communication and customer education

▸ Top complaints

slow helpdesk response times
lack of technical troubleshooting knowledge
unresolved issues requiring external IT shops

▸Google reviews

Showing 5 of 23 · avg 4.7★

▲ 4 positive (4–5★)◆ 0 neutral (3★)▼ 1 negative (1–2★)

▸ Praise · positive reviews

Ryan Scott8/26/2021
★★★★★5.0
RX Technology is a fantastic leader! They go the extra mile and the team is friendly in a relaxed way. Not only is service expert and fast....the price is great and fair and they take the time to educate the customers. A great friend recommended them me. Thank you RX Technology!
Austin Willems8/26/2021
★★★★★5.0
RX-Technology is an amazing IT company. We have been using them for a couple of years now and have been very pleased with their performance and customer service. We have 30+ computers and all are running in tip top shape. We at Dury's Gun Shop are looking forward to working with them as we prepare for the future. Thank you and keep up the great work.
Curtis Newman8/26/2021
★★★★★5.0
Everyone at RX was very helpful. They performed VOIP installations at two offices over two days. Keith took care of talking with a 3rd party engineer and communicating with Time Warner Cable and AT&T so I could focus on my normal work. I will always call RX for any IT question or problem.
Shar Flippo8/26/2021
★★★★★5.0
RX Technology, has helped our company over the last year to recover from a virus attack. We are now back to a fully functioning company with all the right protection in place. This company has come to our rescue in many scenarios. I have to give this company two thumbs up for anyone looking for excellent support and protection for your company. Special Thanks to RX Technology.

▸ Complaints · negative reviews

Madeline Morris9/6/2024
★★★★★1.0
This has to be one of my worst experiences with customer service. I submit a helpdesk ticket weekly and have never received a timely response, let alone a response within the time span that is promised. I currently have a simple request that has been outstanding since June 12th with John Arriga. Not only is the entire team inept at professional and timely communication but there seems to be a true lack of knowledge around technology. Troubleshooting can take hours and oftentimes doesn't end in resolution so it results in me traveling to a brick and mortar IT support shop where I've found, on 2 separate occasions, my issues solved. I highly encourage anyone in need of tech support to look elsewhere.