Company record · observed Oct 8, 2026 · confidence 67%

UnclaimedIT service providerFounded 2003260 staffLocal

ACD Direct - Contact Center SolutionsIT service provider profile · Farmington, UT

Farmington, UT · localacddirect.com ↗(888) 320-0033

Ownership: IndependentPublic: NoTicker: ––Acquisition: ––Closed: ––

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MSP score · confidence 67%

30-day change: –– · No changes detected in the last 180 days.

National rank#10,520of 45,545 · top 24%

UT#100of 408 · top 25%

Farmington#3of 5 · top 60%

Google 1.0★ (2)Security headers FDomain 23 yrsNAICS 561422

MSP Signal ranks ACD Direct - Contact Center Solutions #10,520 of 45,545 IT service providers nationally. ACD Direct - Contact Center Solutions is an IT service provider in Farmington, UT, founded 2003, with 260 staff. It offers Backup and disaster recovery.

Source: MSP Signal, ACD Direct - Contact Center Solutions company profile, Oct 8, 2026, https://mspsignal.com/msp/acd-direct-contact-center-solutions

Score breakdown

5 pillars · weighted · 56.4 / 100

Reputation30%

47/100

Lifted by more Google reviews and a higher rating.

Presence25%

80/100

Lifted by a stronger website and public profiles.

Credibility20%

45/100

Lifted by a fuller record: services, credentials, pricing.

Scale15%

90/100

Lifted by team size.

Momentum10%

0/100

Lifted by more kinds of change in 180 days.

How the score works

Weighted contribution · how 56.4 is builtscore × weight = points

56.4of 100 · 43.6 unearned

0255075100

PillarScore / 100WeightPoints

Reputation

×30%14.0

Presence

×25%19.9

Credibility

×20%9.0

Scale

×15%13.4

Momentum

×10%0.0

▲ Momentum yields the fewest points per weight, the pillar with the most headroom.

30-day score Δ–no comparable history

30-day rank Δ–no comparable history

Change types · 180 d0 / 4No changes detected in the last 180 days.

Local rivals · 25 mihow chosen

162 IT service providers within 25 miBasemap © Esri, HERE, Garmin, OpenStreetMap contributors

Claim · free · local benchmarkPreview

rivals by score band · gap to nearest higher / lower · counts, locked rows are previews, not published facts

Signal feed

no events returned

No changes detected in the last 180 days.

Signal planSignal plan · full rival watch: every change at every nearby rival.See the Signal plan

Reputation

Google · 2 reviews

1.0

Listing: ––review velocity: ––

Star distribution: ––

What reviewers mention

––

Listings

––

Sentiment––

Hours––

Other sources · BBB: –– · Facebook rating: ––

Services and offer

from their site

Backup and disaster recovery

Industries

FinanceHealthcareNonprofit

Availability

No 24/7 claim on their site

Guarantees

––

Compliance

––

Works with

––

Partners

––

Web & search

MSPSIG.RPT search scan · technical record

Organic visits–/ month est.

Domain authority–/ 100

Top keywords · position

Organic keywords, top keywords, backlinks, referring domains and paid search: Signal plan. Owners see their own.

Website technology

––

▸ Open technical record · web maturity 71 / 100

Blog15/15

Pricing0/10

Reviews0/10

Socials10/10

Longevity10/10

Email Auth15/15

Site Depth5/10

Brand Assets5/5

unmeasured components: seo

Performance · SEO · Accessibility33 · 92 · 79

Email authSPF · DKIM · DMARC p=none

CDNCloudflare

Hosting––

Blogactive

Subdomains––

Security headersF

Record & location

Approximate HQ areaBasemap © Esri, HERE, Garmin, OpenStreetMap contributors

ACD Direct - Contact Center Solutions website snapshot — Website

Location

42 N Phoenix Wy Ste B

Founded

2003

Staff

260 staff · national median 10

Languages

––

Annual revenue

$10M to $20M · range · exact estimate on the Signal plan

NAICS

561422, 541511

Also from

––

States served

––

Headcount change

Growing · 6, 12 and 24 month figures on the Signal plan

People & hiring

11 tracked · 1 leaders

Staff by department

Support

Operations

Sales

Engineering

Administrative

Human Resources

Information Technology

Entrepreneurship

Hiring · 1 open role

1job postings in 90 days

Become an agent

Careers page ↗ · 1 postings shown, not a directory

Recognition, news & about

public sources

Awards & rankings

––

Peer mentions in 90 days: –– · BBB: ––

In the news

––

About

In their own wordsACD Direct is a veteran-owned, full-service contact center based in Centerville, Utah. Founded in 2003, the company specializes in providing turn-key contact center solutions that connect people and data for businesses outsourcing their customer interactions. With a distributed workforce of over 1,000 at-home agents, ACD Direct offers 24/7/365 support across various channels, including text, phone, email, chat, and digital platforms. The company’s service portfolio includes customer experience solutions, technical support, workforce management, and managed services. ACD Direct also focuses on specialized services for non-profit clients, such as fundraising solutions and donation capture. Their operational model allows agents to set their own hours, ensuring flexibility while delivering exceptional service. ACD Direct leverages SaaS technology and AI-powered quality assurance to enhance customer interactions and provide customized reports aligned with client goals.

Leadership

1 leader named

0 joined and 0 left in 90 days

names, titles and people moves on the Signal plan

Service areas

––

Partner badge

––

What they say about themselves

site quotations · unconfirmed

Site quotations: ––up to three quotations per category

Frequently asked questions

reuses public facts · FAQ schema

Where is ACD Direct - Contact Center Solutions located?

42 N Phoenix Wy Ste B.

How many people work at ACD Direct - Contact Center Solutions?

ACD Direct - Contact Center Solutions has 260 staff.

What services does ACD Direct - Contact Center Solutions offer?

Backup and disaster recovery.

How does ACD Direct - Contact Center Solutions rank among IT providers in Farmington?

#3 of 5 observed providers in Farmington; #10,520 of 45,545 nationally.

Is ACD Direct - Contact Center Solutions claimed on MSP Signal?

Not claimed.

Claimed · not shown (unclaimed) · Verified data · conditional on field sources · Registered entity · conditional on legal-entity nameLast observed Oct 8, 2026 · Citation: ACD Direct - Contact Center Solutions company profile · https://mspsignal.com/msp/acd-direct-contact-center-solutions

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