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MSPSIG.WIRE · public research · no account required

The state of the IT services market

Every finding is a query run against every provider we track, not a survey, not a vendor panel. The live directory currently tracks 46,016 IT service providers.

01

The headline findings

tier 1 · large samples · clean method
Security-washing
76%

of cybersecurity-selling MSPs list zero certifications

n = 17,936Read the analysis ▸The compliance gap by vertical
77%

of healthcare-targeting MSPs don't mention HIPAA compliance

n = 12,439Read the analysis ▸MSP deserts
15,356

US places with no MSP inside 25 miles

n = 63,095Read the analysis ▸Does competition improve MSPs?
0.01★

the entire quality gap between monopoly and competitive markets

n = 397Read the analysis ▸Rating inflation
71%

of rated MSPs are at 4.8★ or above

n = 14,335Read the analysis ▸The median MSP
36.8

median MSP Signal score out of 100

n = 33,792Read the analysis ▸The price blackout
2.3%

of providers publish a price anywhere on their site

n = 892Read the analysis ▸What managed IT costs
$75–$100

median entry tier to median top tier, per user per month

n = 361Read the analysis ▸What the whole engagement costs
$24,000

25 users, first year, at the median published entry rate plus the median setup fee

n = 889Read the analysis ▸MSP vs internal IT
98 users

where one loaded in-house support salary equals the median published seat rate

n = 39,372Read the analysis ▸IT support for small business
9 staff

median headcount across the 29,505 US providers that publish one

n = 39,148Read the analysis ▸Co-managed IT services
4.7%

of 39,148 US providers list a co-managed IT service

n = 39,148Read the analysis ▸Who actually serves law firms
2,796

of 39,188 US providers name legal as a vertical they serve

n = 39,188Read the analysis ▸Who actually serves nonprofits
10.1%

of 39,188 US providers name nonprofit as a vertical they serve

n = 39,188Read the analysis ▸What MSP stands for
42.0%

of the 39,188 firms in this market are classified as MSPs

n = 39,188Read the analysis ▸MSSP vs MSP
4.8%

of the 39,188 firms in this market are classified as MSSPs

n = 39,188Read the analysis ▸Selling security against operating it
94.7%

of the 19,959 security-selling providers name no detection capability at all

n = 39,235Read the analysis ▸Help desk outsourcing: 91.7% of US providers don't name a desk
8.3%

of US IT providers name a help desk or service desk

n = 39,366Read the analysis ▸
** end of report **
02

Latest research

8 of 91
03

How MSPs actually run their businesses

share of providers
of crawled MSPs expose an online booking link
7.7%of MSPs with a founding year on file were founded since 2020
12%of all in-scope MSPs show zero certifications
86%of assessed MSPs are dormant, slowing, or have no blog
65%of US providers operate from a single location
91%of US providers show zero Google reviews
64%

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