AclivitiIT service provider profile · Chicago, IL

In their own wordsAcliviti is a technology advisory firm based in Chicago, Illinois, specializing in digital transformation for enterprise organizations. Founded in 2015, the company focuses on Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS). Acliviti provides vendor-neutral consultancy and customer experience (CX) managed services, helping clients design customer-first experiences, rationalize cloud investments, and implement technology solutions. The firm emphasizes a collaborative approach, working across various functions such as CX, IT, and finance to align people, processes, and platforms. Acliviti's mission is to integrate AI with real-world consulting expertise, enabling enterprises to navigate customer engagement with clarity and measurable outcomes. Their services include CX strategy and transformation, vendor analysis, technology implementation, and long-term support for customer engagement platforms. Acliviti serves large enterprises in high-complexity industries like technology, finance, and healthcare, focusing on optimizing operations and enhancing customer experience.

“Acliviti brings years of experience designing and executing customer engagement strategies across high-complexity, high-volume, and regulated service environments.”

“HIPAA-compliant messaging with encrypted chat, secure portals, and audit-trail governance.”

“Omnichannel Technology Support We help you get the most from your CX technology investments, while our 24/7 Global Support team ensures your CX operation is always on.”