AiGS (Ai Global Solutions)IT service provider profile · Philadelphia, PA

In their own wordsAiGS (Ai Global Solutions) is a privately held automation and AI integration firm founded in 1994. The company specializes in optimizing and automating core business processes through Intelligent Process Automation (IPA), AI-driven innovation, and Data Intelligence. AiGS was formed by the unification of ImageTech Systems and Boost Strategy Partners, positioning itself as a strategic technology partner for organizations looking to enhance productivity and gain insights. Headquartered in Philadelphia, PA, with an additional office in Tampa, FL, AiGS employs between 11 to 50 people. The company offers a range of services, including process design and implementation, workflow studies, consulting, and document-centric business process automation. Their solutions aim to streamline workflows, transform data into actionable insights, and prepare businesses for future challenges. AiGS is recognized for its commitment to simplifying operations, reducing costs, and boosting productivity.

“AiGS defines response time as having an active conversation either by phone or email with a support representative capable of troubleshooting the issue.”

“The standard AiGS Service Level Agreement (SLA) for Support guarantees a maximum 4 hour initial response time to any support requests.”

“Note that, for Tungsten Automation (Formerly Kofax) in particular, direct support is only available to product-Certified staff, therefore, support tickets should be routed through AiGS when required.”

“This includes timely response, personnel that are qualified and certified on the products being supported, and accurate issue resolution.”