AleysianIT service provider profile · Chicago, IL

In their own wordsAleysian is a Chicago-based boutique B2B technology consultancy founded in 2019. The company specializes in Salesforce consulting and digital shelf solutions, helping businesses optimize revenue operations and digital commerce. Aleysian acts as a full-service cloud consulting and system integration partner, providing tailored tech solutions that focus on long-term business value. The company offers a range of services, including consulting, implementation, and managed services for major cloud platforms. Their Salesforce consulting helps unify selling, quoting, billing, and fulfillment into a scalable system. In addition, Aleysian specializes in digital shelf consulting, focusing on Product Information Management (PIM) and digital commerce execution. They also build end-to-end e-commerce infrastructure and provide ongoing support for cloud applications. Aleysian serves B2B clients across various sectors, including manufacturing, healthcare, higher education, consumer goods, and financial services. Their mission is to deliver smart, adaptive tech solutions that reduce uncertainty and risk in cloud and digital transformation initiatives.

“06 Reporting, SLAs, and managed services We build the SLA and deflection reporting that makes service performance measurable from week one.”

“Entitlements have to match what the customer actually bought SLA timers, support tiers, and escalation rules run off the entitlement record.”

“When entitlements are built from stale contract data or miss a recent renewal, agents apply the wrong SLA and reps escalate cases that should have been resolved inside the committed response time.”