BeiincIT service provider profile · Wallingford, CT

In their own wordsCritical Audio & Video Incident Reconstruction & Workforce Optimization Solution Specialists! Since 1976, Business Electronics (BEI) has been a full service customer driven company, providing cutting-edge digital video & audio recording systems. Our solution advisers will provide you with the most reliable Communication Recording, Interview Room Recorder & Contact Center Management products available. BEI's in one of the largest privately owned & operated Critical Recording & Incident Reconstruction companies serving all of New England, Eastern New York & thru recent acquisitions, BEI has a newly expanded territory spanning from Maine to Maryland. BEI's expertise is unmatched as we specializes in providing Situation Management Systems, Critical Recording Systems, Incident Reconstruction, Work Force Optimization, VoIP Recording, Quality Assurance, Interview Room Recording & security products. As BEI continues to evolve to assist in increasing the effectiveness and efficiency of call center management, by providing the agent monitoring, recording & reporting tools need to manage you center. Additionally, as regulatory standards continue to evolve, all of our Public Safety offerings are designed to comply with Next Gen 9-1-1 and with our consultative approach, we continue to help businesses & agencies like yours to increase efficiency, better manage costs, and implement forward thinking strategies with their office communication & security processes and provide the tools needed that will have a positive impact to your bottom line. Our award winning staff will assist you with all phases of planning, design, installation & maintenance of our solutions, this assures proper installation, support and maintenance of your investment. With certified technicians on staff serving CT, NY, MA, ME, NH, RI, DE, PA, NJ & MD to ensure that your equipment service needs are handled quickly & efficiently. Find out why customers doing business with BEI, become customers for life.

“Real-Time Speech Analysis: Live call monitoring allows call center managers to listen to calls and provide correct responses with a new call agent without the caller detecting the manager’s involvement.”

“Situation Management: A comprehensive software solution that provides capabilities including real-time situation awareness, efficient response and notification, planning and compliance.”

“Whether you are an existing customer or expect more from your current support vendor, BEI will guarantee complete satisfaction with fast and accurate responses to your requests.”

“To contact our support desk, click here BEI has over 45+ years of experience in supporting our call and video recording clients to achieve maximum operational efficiency.”