MSP SignalBETA
Company record · observed Sep 29, 2026 · confidence 100%
UnclaimedIT service providerFounded 200539 staffLocal
Black Diamond Solutions logo

Black Diamond SolutionsIT service provider profile · Chicago, IL

Ownership: IndependentPublic: NoTicker: ––Acquisition: ––Closed: ––
MSP score · confidence 100%
62.8OF 100
30-day change: –– · 1 of 4 change types in 180 days
National rank#4,921of 45,545 · top 11%
IL#213of 1,770 · top 13%
Chicago#51of 488 · top 11%
Google 4.9★ (14)Organic ~164/moSecurity headers D-Hosting WP EngineDomain 13 yrsNAICS 541512

MSP Signal ranks Black Diamond Solutions #4,921 of 45,545 IT service providers nationally. Black Diamond Solutions is an IT service provider in Chicago, IL, founded 2005, with 39 staff. It offers Cloud migration, Co-managed IT, Compliance.

Source: MSP Signal, Black Diamond Solutions company profile, Sep 29, 2026, https://mspsignal.com/msp/black-diamond-solutions

01

Score breakdown

5 pillars · weighted · 62.8 / 100
Reputation30%
83/100
Lifted by more Google reviews and a higher rating.
Presence25%
66/100
Lifted by a stronger website and public profiles.
Credibility20%
50/100
Lifted by a fuller record: services, credentials, pricing.
Scale15%
59/100
Lifted by team size.
Momentum10%
25/100
Lifted by more kinds of change in 180 days.
How the score works
Weighted contribution · how 62.8 is builtscore × weight = points
62.8of 100 · 37.2 unearned
0255075100
PillarScore / 100WeightPoints
Reputation
×30%24.8
Presence
×25%16.6
Credibility
×20%10.0
Scale
×15%8.9
Momentum
×10%2.5
▲ Momentum yields the fewest points per weight, the pillar with the most headroom.
30-day score Δ–no comparable history
30-day rank Δ–no comparable history
Change types · 180 d1 / 4momentum 25
Local rivals · 25 mihow chosen
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771 IT service providers within 25 miBasemap © Esri, HERE, Garmin, OpenStreetMap contributors
Claim · free · local benchmarkPreview
rivals by score band · gap to nearest higher / lower · counts, locked rows are previews, not published facts
02

Signal feed

2 events · 26 wks ending Sep 5, 2026
Activity · returned samplelatest week: 1 event
Counts the returned sample; empty weeks do not prove complete monitoring coverage.
Sep 5, 2026
SEO MovementOrganic Traffic: 97 to 164
large
Aug 28, 2026
Website changedservices added: awssource: their website
recorded
Signal planSignal plan · full rival watch: every change at every nearby rival.See the Signal plan
03

Reputation

Google · 14 reviews
4.9
Listing: ––review velocity: 0 in the last 365 days
Star distribution: ––
What reviewers mention
––
Listings
––
SentimentPositive
Hours––
Other sources · BBB: –– · Expertise: 4.9★ (28) · Facebook rating: ––
04

Services and offer

from their site
CCloud migration
Co-managed IT
CCompliance
Cybersecurity
Industries
ConstructionEducationFinanceGovernmentHealthcareManufacturing
Availability
No 24/7 claim on their site
Guarantees
45 Min Fast Ticket Response
Compliance
HIPAA
Works with
––
Partners
––
05

Web & search

MSPSIG.RPT search scan · technical record
Organic visits~164/ month est.
Domain authority21/ 100
Top keywords · position
Organic keywords, top keywords, backlinks, referring domains and paid search: Signal plan. Owners see their own.
Website technology
SharpspringSlackMicrosoft 365IcpWP EngineOutlookMicrosoft Email ProvidersMicrosoft ExchangeGoogle Search CentralGodaddy HostingGodaddy DomainsMicrosoft 365 Apps & Services
▸ Open technical record · web maturity 63 / 100
SEO8/15
Blog0/15
Pricing0/10
Reviews5/10
Socials10/10
Longevity10/10
Email Auth15/15
Site Depth10/10
Brand Assets5/5
unmeasured components: none
Performance · SEO · Accessibility63 · 85 · 66
Email authSPF · DKIM · DMARC p=none
CDNCloudflare
HostingWP Engine
Blogactive
Subdomains4
Security headersD-
06

Record & location

HQ
5 mi10 miHQMap of Black Diamond Solutions headquarters in Chicago (approximate HQ area)Approximate HQ areaBasemap © Esri, HERE, Garmin, OpenStreetMap contributors
Black Diamond Solutions website snapshot
Website
Location
3921 W Dickens Ave
Founded
2005
Staff
39 staff · national median 10
Languages
––
Annual revenue
$1M to $10M · range · exact estimate on the Signal plan
NAICS
541512, 541513
Also from
––
States served
IL
07

People & hiring

5 tracked · 3 leaders
Staff by department
Engineering
4
Sales
3
Finance
2
Operations
2
Business Development
2
Marketing
1
Hiring
Job postings: ––
08

Recognition, news & about

public sources
Awards & rankings
––
Peer mentions in 90 days: 0 · BBB: ––
In the news
––
About

In their own wordsBlack Diamond Solutions is a Chicago-based technology services firm that specializes in IT consulting, cloud computing migrations, network security, data backup and recovery, compliance, virtualization, and disaster recovery. Founded in 2004, the company focuses on providing enterprise-grade IT solutions to protect businesses from cyber threats and data breaches. It serves small-to-midsize businesses across the United States and has established strategic partnerships with leading software vendors to enhance its service offerings. The company employs approximately 10 to 50 professionals and is led by President Susan Nardone and CEO Michael Kupfer. Black Diamond Solutions is recognized for its comprehensive suite of services, including network security monitoring, cloud migration support, and compliance management. With a commitment to client-centric solutions and rapid prototyping capabilities, the firm aims to deliver scalable and secure IT infrastructure tailored to the needs of various industries, including healthcare, financial services, and retail.

MSPSIG.MEMO · summary from public sourcesBlack Diamond Solutions has operated in Chicago for roughly 14 years, building expertise across construction, education, finance, and government. The firm handles cloud migration, co-managed IT, compliance, and cybersecurity work. With a team in the 25–49 range, the firm occupies a small but meaningful niche among Illinois's approximately 800 managed service providers.
Leadership
3 leaders named
0 joined and 0 left in 90 days
Service areas
––
Partner badge
––
09

What they say about themselves

site quotations · unconfirmed
Response

“Slow response times Inexperienced team Poor Account Management Delivering value isn't a talking point at BDS, it's what our clients experience on every quote, every order, and every interaction.”

Longevity

“"I have been working with Black Diamond Solutions for over 11 years, and my experience has been consistently outstanding.”

“20+ Years Since 2005, Black Diamond Solutions has been the enterprise IT solutions partner of choice for hundreds of organizations where technology is a catalyst for growth.”

Certification

“brings HUBZone certification, deep OEM partnerships, and procurement experience built for regulated environments.”

up to three quotations per category
10

Frequently asked questions

reuses public facts · FAQ schema
Where is Black Diamond Solutions located?

3921 W Dickens Ave.

How many people work at Black Diamond Solutions?

Black Diamond Solutions has 39 staff.

What services does Black Diamond Solutions offer?

Cloud migration, Co-managed IT, Compliance, Cybersecurity.

What compliance frameworks does Black Diamond Solutions serve?

HIPAA.

How does Black Diamond Solutions rank among IT providers in Chicago?

#51 of 488 observed providers in Chicago; #4,921 of 45,545 nationally.

Is Black Diamond Solutions claimed on MSP Signal?

Not claimed.

Claimed · not shown (unclaimed) · Verified data · conditional on field sources · Registered entity · conditional on legal-entity nameLast observed Sep 29, 2026 · Citation: Black Diamond Solutions company profile · https://mspsignal.com/msp/black-diamond-solutions
Correct this recordClaim this company