Extraco TechnologyIT service provider profile · Waco, TX

In their own wordsExtraco Technology is a service provider in Central Texas & DFW areas with a niche in IT support for various business offices. We understand that customers want to focus on their business and not their technical issues. Our team works directly with your software/hardware vendors to resolve problems so you don't waste time or lose focus on your customers. Businesses see value in our monthly IT support plan because it allows the flexibility to set a fixed budget for IT services. We also provide a high level of customer service with fast response by phone, remote control and onsite. Our team believes in a proactive approach rather than a reactive one by monitoring your network, making sure all updates are done accordingly and suggesting hardware updates. With these steps complete, it allows us to prevent possible IT problems before they arise.

“Support Internal IT Staff We work with businesses that have one or two experienced professional technicians on-site to provide the benefit of offloading additional workload, projects, or transitional services.”

“This may include On-site and Off-site set-ups, or even Virtualization abilities.”

“based support team resolves 90% of tickets within 30 minutes with 24/7 availability.”

“You and your employees will have access to IT support 24/7 via phone, email or chat.”