MSP SignalBETA
Company record · observed Sep 27, 2026 · confidence 67%
UnclaimedManaged service providerFounded 20192 staffLocal
Helpdeskxpress logo

HelpdeskxpressIT service provider profile · Taftville, CT

We manage technology for homes and businesses across Eastern Connecticut

Ownership: ––Public: NoTicker: ––Acquisition: ––Closed: ––
MSP score · confidence 67%
50.6OF 100
30-day change: –– · No changes detected in the last 180 days.
National rank#18,091of 45,502 · top 40%
CT#210of 468 · top 45%
Taftville#1of 1 · top 100%
Google 5.0★ (31)Organic ~7/moSecurity headers AHosting EsfDomain 8 yrsNAICS 5415

MSP Signal ranks Helpdeskxpress #18,091 of 45,502 IT service providers nationally. Helpdeskxpress is a managed service provider in Taftville, CT, founded 2019, with 2 staff. It offers Helpdesk Support, Computer Repair, Networking.

Source: MSP Signal, Helpdeskxpress company profile, Sep 27, 2026, https://mspsignal.com/msp/helpdeskxpress

01

Score breakdown

5 pillars · weighted · 50.6 / 100
Reputation30%
90/100
Lifted by more Google reviews and a higher rating.
Presence25%
65/100
Lifted by a stronger website and public profiles.
Credibility20%
24/100
Lifted by a fuller record: services, credentials, pricing.
Scale15%
18/100
Lifted by team size.
Momentum10%
0/100
Lifted by more kinds of change in 180 days.
How the score works
Weighted contribution · how 50.6 is builtscore × weight = points
50.6of 100 · 49.4 unearned
0255075100
PillarScore / 100WeightPoints
Reputation
×30%27.0
Presence
×25%16.1
Credibility
×20%4.8
Scale
×15%2.7
Momentum
×10%0.0
▲ Momentum yields the fewest points per weight, the pillar with the most headroom.
30-day score Δ–no comparable history
30-day rank Δ–no comparable history
Change types · 180 d0 / 4No changes detected in the last 180 days.
Local rivals · 25 mihow chosen
5 mi15 mi25 mi1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell1 provider in this cell2 providers in this cell2 providers in this cell2 providers in this cell3 providers in this cellHELPDESKXPRESSPROVIDERS PER CELL13
25 IT service providers within 25 miBasemap © Esri, HERE, Garmin, OpenStreetMap contributors
Claim · free · local benchmarkPreview
rivals by score band · gap to nearest higher / lower · counts, locked rows are previews, not published facts
02

Signal feed

no events returned

No changes detected in the last 180 days.

Signal planSignal plan · full rival watch: every change at every nearby rival.See the Signal plan
03

Reputation

Google · 31 reviews
5.0
Listing: Helpdesk Xpress · Computer repair service · Maps ↗review velocity: 5 in the last 365 days
Distribution · listing sample of 32
0
1★
0
2★
0
3★
0
4★
32
5★
4–5★ 32 · 100.0% 3★ 0 · 0.0% 1–2★ 0 · 0.0%, not the same population as the 31 reviews
What reviewers mention
Network Issues2
Prompt Response2
Responsiveness4
Efficient Staff2
Clear Explanations3
Budget2
Business Support2
Troubleshooting2
Tech Support2
Laptop Repair2
Listings
––
SentimentPositive
HoursMon–Fri 9 AM to 5 PM · Sat–Sun closed
Other sources · BBB: –– · Facebook rating: ––
From their Google profile

By Appointment Only We provide in-home, in-office, and remote technology support and computer repair throughout southeastern Connecticut. Because our technicians are often on-site helping clients, office visits are by appointment only, please call ahead before coming by. Services include Mac and PC repair and upgrades, virus and malware removal, speeding up slow computers, websites, security cameras, home and business networking, firewalls, cloud services, Google Workspace administration, branded email and websites, smartphone and tablet help, remote support, and server builds and maintenance.

04

Services and offer

from their site
HHelpdesk Support
CComputer Repair
NNetworking
SSecurity
Cloud Services
IT consulting
GGoogle Workspace
Industries
––
Availability
No 24/7 claim on their site
Guarantees
––
Compliance
––
Works with
Google Workspace
Partners
––
05

Web & search

MSPSIG.RPT search scan · technical record
Organic visits~7/ month est.
Domain authority–/ 100
Top keywords · position
Organic keywords, top keywords, backlinks, referring domains and paid search: Signal plan. Owners see their own.
Website technology
Amazon AWSApple Business ManagerApple School ManagerClosure LibraryGmailGodaddy DomainsGodaddy HostingGoogle AnalyticsGoogle App EngineGoogle CloudGoogle Cloud ApisGoogle Cloud Hosting
▸ Open technical record · web maturity 63 / 100
SEO8/15
Blog0/15
Pricing0/10
Reviews10/10
Socials5/10
Longevity10/10
Email Auth15/15
Site Depth10/10
Brand Assets5/5
unmeasured components: none
Performance · SEO · Accessibility54 · 82 · 95
Email authSPF · DKIM · DMARC p=reject
CDN––
HostingEsf
Blognone
Subdomains8
Security headersA
06

Record & location

HQ
5 mi10 miHQMap of Helpdeskxpress headquarters in TaftvilleHeadquartersBasemap © Esri, HERE, Garmin, OpenStreetMap contributors
Helpdeskxpress website snapshot
Website
Location
509 Norwich Ave, Taftville, CT 06380
Founded
2019
Staff
2 staff · national median 10
Languages
––
Annual revenue
$0 to $1M · range · exact estimate on the Signal plan
NAICS
5415, 54151, 541511, 541519
Also from
––
States served
––
07

People & hiring

1 tracked · 1 leaders
Staff by department
––
Hiring
Job postings: ––
08

Recognition, news & about

public sources
Awards & rankings
––
Peer mentions in 90 days: –– · BBB: ––
In the news
––
About––
Leadership
1 leader named
0 joined and 0 left in 90 days
Service areas
Jewett CityGriswoldVoluntownPlainfieldDanielsonWillimanticWindhamWaterfordNew LondonLedyardStoningtonMysticNorth StoningtonPrestonMontville
Partner badge
––
09

What they say about themselves

site quotations · unconfirmed
Coverage

“Business IT Support HELPDESK XPRESS provides on-site and remote IT support for small and medium-sized businesses across Eastern Connecticut.”

“Residential Computer Support HELPDESK XPRESS provides on-site and remote computer support for homeowners across Eastern Connecticut.”

Longevity

“After 5 years helping that company succeed they decided to strike out on their own and opened HelpdeskXpress .”

“They worked as a team for the school system for about 8 years at which time they moved on together to join with a technology consulting firm in New London.”

up to three quotations per category
10

Frequently asked questions

reuses public facts · FAQ schema
Where is Helpdeskxpress located?

509 Norwich Ave, Taftville, CT 06380.

How many people work at Helpdeskxpress?

Helpdeskxpress has 2 staff.

What services does Helpdeskxpress offer?

Helpdesk Support, Computer Repair, Networking, Security, Cloud Services, IT consulting, Google Workspace.

How does Helpdeskxpress rank among IT providers in Taftville?

#1 of 1 observed providers in Taftville; #18,091 of 45,502 nationally.

Is Helpdeskxpress claimed on MSP Signal?

Not claimed.

Claimed · not shown (unclaimed) · Verified data · conditional on field sources · Registered entity · conditional on legal-entity nameLast observed Sep 27, 2026 · Citation: Helpdeskxpress company profile · https://mspsignal.com/msp/helpdeskxpress
Correct this recordClaim this company