IT3TEK, INCIT service provider profile · Glen Allen, VA

In their own wordsIT3TEK is a B2B resource that manages your IT needs, so that you can focus on your business. Our Managed Services program provides proactive IT management and support to business. Whether your company is well established or new, stable, or growing, IT3TEK can be the IT resource you need. Our team has nearly five decades of experience in IT management and solutions, including remote management. Utilizing our unique framework for providing managed IT services, IT3TEK provides a range of proactive services to keep your computer systems up and running and your people and business productive. Let us manage your IT needs, so that your company does not have to. IT3TEK does not adopt a cookie cutter approach to serving our client's needs - our services and support are tailored to each client's needs. We offer: • 24x7x365 proactive performance monitoring of servers, desktops, laptops, and network attached devices. • Remote managed services for software and hardware troubleshooting and support. • 100% US based support. • Standard business hour support AND after-hours support. • Auto-ticketing, tracking, reporting and escalation. • Antivirus, malware, spyware scanning and removal • Management and status reporting We are a best practice driven company that provides reliability, security, consistency, and cost management and control among its many benefits.

“Here are the main features and benefits of running an On-Site Server: • Desktop Virtual Drive: Access your files with a desktop virtual drive that intelligently caches data on your local drive.”

“We are so confident that we guarantee that we will recognize every help desk request and start working on the issue in under 15 minutes for every ticket submitted during normal business hours.”

“And for our clients that interact with government data and information we ensure that they are ready for a CMMC audit.”

“Here are some key features that separate IT3Tek from the competition: 24x7x365 agent-based monitoring of enrolled Devices Helps identify and resolve your computer support issues, even before you call us to report them.”