NORSTAR NetworksIT service provider profile · Wilkes-Barre, PA

In their own wordsFounded in 1987, Norstar Networks is a strategic communications advisor specializing in cloud platforms, customer experience transformation, and contact center modernization. We help organizations navigate complex vendor landscapes, eliminate legacy systems, and implement future-ready technology, with no pressure, no hard sell, and no cost to you. As a vendor-neutral partner, we offer free consulting services that include solution design, cost modeling, provider shortlisting, and negotiation strategy. Our clients, ranging from healthcare systems and credit unions to insurance firms and state agencies, gain confidence, clarity, and cost savings on their cloud communications investments. We focus entirely on what matters: helping IT, CX, and operations leaders make informed, low-risk decisions. VAR Magazine has recognized NORSTAR Networks among the best nationwide in delivering world-class customer satisfaction with a 94.6% rating. That's why FORTUNE 500 Companies like Allstate, CBS, Century 21, Delta Airlines, Dial, FedEx, Merck & Co., Prudential, Red Cross, Waste Management, and over 4,000 other successful firms trust us to manage their highly complex communications systems.

“Step 2 Use-Case Architecture & Requirements Translate stakeholder workflows into measurable requirements: personas, call flows, integrations, compliance needs, and adoption priorities.”

“Step 4 Commercials and Contract Negotiation Benchmark pricing and protect terms: SLAs, credits, support, implementation obligations, add-on controls, renewal protections, and data portability.”

“The right choice requires an expert strategic advisor to translate business outcomes into technical requirements, validate vendor claims, and ensure commercial terms align to your leverage, not the provider’s.”

“Industry-Leading Response Times Norstar Networks gives you access to our award-winning 24/7 US-based help desk, staffed by a dedicated group of technical engineers with extensive voice and data technology experience.”