Southwest Florida ITIT service provider profile · Tampa, FL

“What we do: build AI-driven monitoring that catches problems before you notice them, answer the phone when you call, and show up on-site when remote won’t cut it.”

“12 min median email first response 3 in 4 requests answered within 30 minutes 2.6 hrs median time to close a ticket Tampa–Naples local technicians on site Our help desk, shared with sister company Boston Managed IT.”

“Our response figures come from our help desk, which we share with Boston Managed IT: the time from a client’s email to our first reply, over the last 90 days, with automated alerts left out.”

“With over 15 years of experience in the IT industry, Nick has a strong track record of driving business growth and improving operational efficiency through the use of technology.”

“Who handles everything else, the network that connects your exam rooms, the backup that protects patient records, the security that keeps you HIPAA-compliant, the printer that jams during intake?”

“We understand HIPAA, FINRA, SOC 2, and state-level requirements because we work with them every day, not because we read a whitepaper.”

“AI Powers Our Delivery Our AI monitors your network, endpoints, and cloud environment 24/7, detecting anomalies, predicting failures, and automating responses in seconds.”