Company record · observed Oct 18, 2026 · confidence 83%
MSP Signal ranks The Critical Update inc #12,989 of 45,502 IT service providers nationally. The Critical Update inc is a managed service provider in Austin, TX, founded 2003, with 5 staff. It offers Managed IT, Backup and disaster recovery, VoIP.
Source: MSP Signal, The Critical Update inc company profile, Oct 18, 2026, https://mspsignal.com/msp/the-critical-update
01
Score breakdown
5 pillars · weighted · 54.3 / 100Reputation30%
80/100
Lifted by more Google reviews and a higher rating.Presence25%
58/100
Lifted by a stronger website and public profiles.Credibility20%
45/100
Lifted by a fuller record: services, credentials, pricing.Scale15%
29/100
Lifted by team size.Momentum10%
25/100
Lifted by more kinds of change in 180 days.Weighted contribution · how 54.3 is builtscore × weight = points
54.3of 100 · 45.7 unearned
0255075100
PillarScore / 100WeightPoints
Reputation
×30%24.1
Presence
×25%14.4
Credibility
×20%9.0
Scale
×15%4.3
Momentum
×10%2.5
30-day score Δ–no comparable history
30-day rank Δ–no comparable history
Change types · 180 d1 / 4momentum 25
Local rivals · 25 mihow chosen
567 IT service providers within 25 miBasemap © Esri, HERE, Garmin, OpenStreetMap contributors
Claim · free · local benchmarkPreview
rivals by score band · gap to nearest higher / lower · counts, locked rows are previews, not published facts02
Signal feed
2 events · 26 wks ending Oct 18, 2026Activity · returned samplelatest week: 1 event
Counts the returned sample; empty weeks do not prove complete monitoring coverage.
Oct 18, 2026
Security Posture ChangeSecurity Headers Grade: B to D
mediumSep 4, 2026
Website changedservices added: office 365source: their website
recorded03
Reputation
Google · 14 reviews4.8
Listing: The Critical Update Inc · Computer support and services · Maps ↗review velocity: 5 in the last 365 days
Distribution · listing sample of 134–5★ 12 · 92.3% 3★ 0 · 0.0% 1–2★ 1 · 7.7%, not the same population as the 14 reviews
01★
12★
03★
04★
125★
What reviewers mention
Friendly Staff3
Security3
Team3
Listings
––
SentimentPositive
HoursMon–Fri 9 AM to 5 PM · Sat–Sun closed
From their Google profile
Technology solutions to work remotely, collaborate and protect from hackers and ransomware.
04
Services and offer
from their siteManaged IT
Backup and disaster recovery
VVoIP
Cloud Services
SSecurity Solutions
MMicrosoft 365 Management
NNetwork management
IT consulting
Industries
NonprofitAccountingManufacturingEngineeringLegal
Availability
24/7 support claimed their site
Guarantees
99.99% uptime24/7/365 monitoring and continual maintenance100% Unconditional Satisfaction
Compliance
––
Works with
Microsoft 365
Partners
Microsoft
05
Web & search
MSPSIG.RPT search scan · technical recordOrganic visits~7/ month est.
Domain authority–/ 100
Top keywords · position
Organic keywords, top keywords, backlinks, referring domains and paid search: Signal plan. Owners see their own.
Website technology
Amazon AWSAmazon SesApple Business ManagerApple School ManagerCampaignmonitorCloudflareDistributorDiviEasy Pie ChartFitvids.jsGmailGoogle Analytics
▸ Open technical record · web maturity 70 / 100
SEO0/15
Blog15/15
Pricing0/10
Reviews5/10
Socials10/10
Longevity10/10
Email Auth15/15
Site Depth10/10
Brand Assets5/5
unmeasured components: nonePerformance · SEO · Accessibility61 · 92 · 66
Email authSPF · DKIM · DMARC p=none
CDNCloudflare
Hosting––
Blogactive Syndicated
Subdomains6
Security headersD
06
Record & location
HQLocation
1144 Airport Blvd Ste. 260, Austin, TX 78702
Founded
2003
Staff
5 staff · national median 10
Languages
––
Annual revenue
$1M to $10M · range · exact estimate on the Signal plan
NAICS
541513, 541512
Also from
––
States served
––
Headcount change
07
People & hiring
3 tracked · 1 leadersStaff by department
Information Technology
2
Support
1
Hiring
0job postings in 90 days
Job postings: ––
08
Recognition, news & about
public sourcesAbout––
Leadership
1 leader named
0 joined and 0 left in 90 days
Service areas
AustinAustin metropolitan area
Partner badge
––
09
What they say about themselves
site quotations · unconfirmedGuarantee
“Our proactive approach to IT will guarantee that your network is running smoothly.”
Availability
up to three quotations per category“Managed IT Services Resolve potential issues before they impact your business with 24/7/365 monitoring and continual maintenance of your devices, servers, and network.”
10
Frequently asked questions
reuses public facts · FAQ schemaWhere is The Critical Update inc located?
1144 Airport Blvd Ste. 260, Austin, TX 78702.
How many people work at The Critical Update inc?
The Critical Update inc has 5 staff.
What services does The Critical Update inc offer?
Managed IT, Backup and disaster recovery, VoIP, Cloud Services, Security Solutions, Microsoft 365 Management, Network management, IT consulting.
How does The Critical Update inc rank among IT providers in Austin?
#136 of 505 observed providers in Austin; #12,989 of 45,502 nationally.
Is The Critical Update inc claimed on MSP Signal?
Not claimed.
Claimed · not shown (unclaimed) · Verified data · conditional on field sources · Registered entity · conditional on legal-entity nameLast observed Oct 18, 2026 · Citation: The Critical Update inc company profile · https://mspsignal.com/msp/the-critical-update