Voxai SolutionsIT service provider profile · Coppell, TX

In their own wordsVoxai Solutions, based in Coppell, Texas, has been a trusted partner for customer-centric brands since 2005. The company specializes in architecting, implementing, and managing contact centers and customer experience (CX) solutions. Voxai aims to help clients "own experiences" that meet customer needs, enhancing both customer and employee satisfaction while promoting sustainable growth. Voxai offers a wide range of services, including cloud contact center solutions, CX consulting, professional services, and managed services. They are recognized for their expertise in integrating Genesys products and other platforms like Amazon Connect. Their solutions include AI-driven CX enhancements, CX analytics for performance measurement, and intelligent contact center systems designed to handle complex client demands. Serving primarily Fortune 500 companies across various sectors, Voxai focuses on delivering a customer-first and digital-first approach to enhance brand experiences.

“From platform support to hosted services, our intent is to continue serving our customers for years to come, building trust and becoming part of their team.”

“Voxai, a leading solutions integrator specializing in Genesys cloud contact center solutions, is thrilled to announce that it has been awarded the prestigious title of Genesys North America Growth Partner of the Year.”

“We are thrilled to announce that a leading automobile manufacturer has awarded Voxai Solutions a comprehensive contract to provide services for their Genesys Cloud CX Migration.”

“We are thrilled to announce that a major federal government agency awarded a renewal contract to Voxai Solutions for multiple years.”