Waterfield TechIT service provider profile · Tulsa, OK

In their own wordsWaterfield Tech is a global provider of customer engagement and contact center solutions, founded in 1984 and headquartered in Waltham, Massachusetts. The company operates across six continents, focusing on transforming customer engagement experiences through a consultative and client-centric approach. Waterfield Tech is privately held and has grown its workforce to approximately 310 employees, reporting an annual revenue of $61.8 million in 2023. The company offers a wide range of services, including strategic consulting, product development, implementation, and ongoing management for contact center ecosystems. Their core solutions feature scalable omnichannel platforms, applied artificial intelligence innovations, workforce engagement tools, and secure digital infrastructure. Waterfield Tech specializes in major enterprise platforms such as Avaya, Genesys, and Amazon Connect, and serves large-scale enterprises and public sector organizations, including Fortune 500 companies across various industries like finance, healthcare, government, and retail.