Company record · observed Oct 21, 2026 · confidence 50%

UnclaimedManaged service providerFounded 20203 staffLocal

When It MattersIT service provider profile · Bronx, NY

Managed IT Support & Services

Bronx, NY · localwhenitmatters.nyc ↗(917) 977-0490

Ownership: IndependentPublic: NoTicker: ––Acquisition: ––Closed: ––

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MSP score · confidence 50%

30-day change: –– · No changes detected in the last 180 days.

National rank#40,454of 45,545 · top 89%

NY#2,233of 2,567 · top 87%

Bronx#4of 7 · top 58%

Security headers BHosting SquarespaceDomain 6 yrs

MSP Signal ranks When It Matters #40,454 of 45,545 IT service providers nationally. When It Matters is a managed service provider in Bronx, NY, founded 2020, with 3 staff. It offers Managed IT, IT Infrastructure Management, Network management.

Source: MSP Signal, When It Matters company profile, Oct 21, 2026, https://mspsignal.com/msp/when-it-matters

Score breakdown

5 pillars · weighted · 37.3 / 100

Reputation30%

67/100

Lifted by more Google reviews and a higher rating.

Presence25%

29/100

Lifted by a stronger website and public profiles.

Credibility20%

32/100

Lifted by a fuller record: services, credentials, pricing.

Scale15%

22/100

Lifted by team size.

Momentum10%

0/100

Lifted by more kinds of change in 180 days.

How the score works

Weighted contribution · how 37.3 is builtscore × weight = points

37.3of 100 · 62.7 unearned

0255075100

PillarScore / 100WeightPoints

Reputation

×30%20.2

Presence

×25%7.3

Credibility

×20%6.5

Scale

×15%3.4

Momentum

×10%0.0

▲ Momentum yields the fewest points per weight, the pillar with the most headroom.

30-day score Δ–no comparable history

30-day rank Δ–no comparable history

Change types · 180 d0 / 4No changes detected in the last 180 days.

Local rivals · 25 mihow chosen

1,934 IT service providers within 25 miBasemap © Esri, HERE, Garmin, OpenStreetMap contributors

Claim · free · local benchmarkPreview

rivals by score band · gap to nearest higher / lower · counts, locked rows are previews, not published facts

Signal feed

no events returned

No changes detected in the last 180 days.

Signal planSignal plan · full rival watch: every change at every nearby rival.See the Signal plan

Reputation

Google · 0 reviews

–

Listing: When IT Matters: NYC IT Company · Maps ↗review velocity: 0 in the last 365 days

Star distribution: ––

What reviewers mention

––

Listings

––

Sentiment––

Hours––

Other sources · BBB: –– · Facebook rating: ––

Services and offer

from their site

Managed IT

IIT Infrastructure Management

NNetwork management

SSoftware Patch Management

Backup and disaster recovery

Help Desk

Cybersecurity

Cloud Services

IT consulting

Industries

LegalHealthcareRetailDental

Availability

No 24/7 claim on their site

Guarantees

Increased Response Time For All User IssuesNo hourly limitOne flat rate a month with no surprise costs

Compliance

––

Works with

––

Partners

––

Web & search

MSPSIG.RPT search scan · technical record

Organic visits–/ month est.

Domain authority–/ 100

Top keywords · position

Organic keywords, top keywords, backlinks, referring domains and paid search: Signal plan. Owners see their own.

Website technology

Godaddy NameserverMicrosoft Exchange OnlineMicrosoft Office 365Outlook

▸ Open technical record · web maturity 42 / 100

Reviews0/10

Socials5/10

Longevity5/10

Email Auth5/15

Site Depth5/10

Brand Assets5/5

unmeasured components: seo, pricing, blog

Performance · SEO · Accessibility30 · 92 · 91

Email authSPF

CDN––

HostingSquarespace

Blog––

Subdomains––

Security headersB

Record & location

HeadquartersBasemap © Esri, HERE, Garmin, OpenStreetMap contributors

When It Matters website snapshot — Website

Location

5803 Fieldston Rd, Bronx, NY 10471

Founded

2020

Staff

3 staff · national median 10

Languages

––

Annual revenue

$0 to $1M · range · exact estimate on the Signal plan

NAICS

––

Also from

––

States served

––

Headcount change

––

People & hiring

1 tracked · 1 leaders

Staff by department

––

Hiring

0job postings in 90 days

Job postings: ––

Recognition, news & about

public sources

Awards & rankings

––

Peer mentions in 90 days: 0 · BBB: ––

In the news

New York Giants Could Be Down Another Cornerback When It Matters Most

Sep 21, 2026 · Athlon Sports

About––

Leadership

1 leader named

0 joined and 0 left in 90 days

names, titles and people moves on the Signal plan

Service areas

New York Metro Area

Partner badge

––

What they say about themselves

site quotations · unconfirmed

Longevity

“Wexler & Kaufman I’ve used several tech repair companies over the years and When IT Matters is by far the best.”

up to three quotations per category

Frequently asked questions

reuses public facts · FAQ schema

Where is When It Matters located?

5803 Fieldston Rd, Bronx, NY 10471.

How many people work at When It Matters?

When It Matters has 3 staff.

What services does When It Matters offer?

Managed IT, IT Infrastructure Management, Network management, Software Patch Management, Backup and disaster recovery, Help Desk, Cybersecurity, Cloud Services, IT consulting.

How does When It Matters rank among IT providers in Bronx?

#4 of 7 observed providers in Bronx; #40,454 of 45,545 nationally.

Is When It Matters claimed on MSP Signal?

Not claimed.

Claimed · not shown (unclaimed) · Verified data · conditional on field sources · Registered entity · conditional on legal-entity nameLast observed Oct 21, 2026 · Citation: When It Matters company profile · https://mspsignal.com/msp/when-it-matters

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