MSP Signal ranks Workflow Concepts #9,430 of 46,016 IT service providers nationally. Workflow Concepts is an IT service provider in Portland, ME, founded 2014, with 16 staff. It offers Contact Center Solutions, Cisco Uccx Implementation, Webex Contact Center.
Source: MSP Signal, Workflow Concepts company profile, Oct 8, 2026, https://mspsignal.com/msp/workflow-concepts
Score breakdown
5 pillars · weighted · 57.4 / 100Signal feed
3 events · 26 wks ending Oct 10, 2026Reputation
Google · 0 reviewsCustomer Experience and Contact Center Specialists for premise and cloud based technologies. We focus on leveraging best of breed platforms to improve your customer's journey and experience. Increased efficiencies across your organization will only improve your customers experience while reducing staffing requirements. Let Workflow Concepts engineer and implement a state of the art customer experience machine that saves your company money.
Services and offer
from their siteWeb & search
MSPSIG.RPT search scan · technical record▸ Open technical record · web maturity 64 / 100
Record & location
HQPeople & hiring
17 tracked · 1 leadersRecognition, news & about
public sourcesWhat they say about themselves
site quotations · unconfirmed“DC David Chiarello Founder David began engineering contact centers in the 1990s and has spent the 25+ years since inside them, designing IVR, routing, and integrations across every generation of the technology.”
“Ours run on Silvaware, the engine our software subsidiary Webtecs has developed for twenty years, so a connector to Epic, Salesforce, or a financial core is usually configuration, not a research project.”
“We started in the contact center, and for 25+ years we’ve engineered, implemented, and supported customer experience, from Cisco UCCX to AI-powered Webex.”
“/ 01 EMR-integrated conversational IVR A voice-first AI agent that authenticates the patient, reads the schedule directly from the EMR, and completes confirmations and reschedules end to end, 24/7.”
Frequently asked questions
reuses public facts · FAQ schemaWhere is Workflow Concepts located?
100 Commercial St Ste 404, Portland, ME 04101.
How many people work at Workflow Concepts?
Workflow Concepts has 16 staff.
What services does Workflow Concepts offer?
Contact Center Solutions, Cisco Uccx Implementation, Webex Contact Center, AI Powered Cx Solutions, Workflow Design, Contact Center Consulting, System Integration, Hypercare Support.
How does Workflow Concepts rank among IT providers in Portland?
#7 of 33 observed providers in Portland; #9,430 of 46,016 nationally.
Is Workflow Concepts claimed on MSP Signal?
Not claimed.